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Predictions 2019: Customer Experience Comes Under Fire

Shared by News Feed | 0 0 0 | about 16 days ago

Let’s face it: 2018 was not a fabulous year for customer experience. On average, CX quality was flat, with Customer Experience Index (CX Index™) scores showing little movement for the third year in a row. And what little movement that did happen was toward the middle of our scale, where 62% of brands bunched up in […] …read more

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